FINANCIAL SERVICES GUIDE
You can download a copy of the ‘Financial Services Guide’ as a PDF document by clicking here.
EquitySmart Group Holdings Pty Ltd trading as Share Smart Australia
ABN: 76 133 217 982
Corporate Authorised Representative No. 1266945
Level 3, 14-20 Aerodrome Road
Maroochydore QLD 4558
www.sharesmart.com.au
LTG Gold Rock Pty Ltd
AFSL: 286510
ABN: 94 099 107 365
Level 3, 14-20 Aerodrome Road
Maroochydore QLD 4558
www.ltggoldrock.com
1. ABOUT THIS FINANCIAL SERVICES GUIDE
This Financial Services Guide (“FSG”) is designed to assist you in deciding whether to use any of the financial services offered by EquitySmart Group Holdings Pty Ltd trading as Share Smart Australia (ABN: 76 133 217 982) (“Share Smart Australia, We, Us or Our”), a Corporate Authorised Representative (CAR: #1266945) of LTG Gold Rock Pty Ltd the holder of Australian Financial Services Licence (“AFSL”) (AFSL: 286510).
This FSG is provides important information for retail and wholesale investors to help you decide whether to use our services. It contains important information about:
- Who we are and how you can contact us;
- The financial services we are authorised to provide to you;
- The cost of our services and how we are remunerated;
- The disclosure documents and statements you will receive;
- How we will deal with your personal information; and
- Our internal and external dispute resolution processes.
This version of the FSG was prepared on 25 September 2018 and replaces all previous versions.
Please contact us directly if you would like further information on this FSG or on any of our services.
2. HOW TO CONTACT US
You can contact and find out more about us in the following ways:
Phone: 07 3186 8419
Email: success@sharesmart.com.au
Write to:
Share Smart Australia
Level 3, 14-20 Aerodrome Road
Maroochydore QLD 4558 Australia
Website: www.sharesmart.com.au
3. ABOUT US AND THE FINANCIAL SERVICES, WE OFFER
Share Smart Australia is a Corporate Authorised Representative of LTG Gold Rock Pty Ltd the holder of an Australian Financial Services Licence (AFSL: 286510) issued by the Australian Securities and Investments Commission (“ASIC”). Under our Corporate Authorised Representative status, we are authorised to provide a range of financial services including advisory and dealing services to retail and wholesale clients.
Share Smart Australia is authorised to provide the following financial services to retail and wholesale clients:
- Provide General Financial Product Advice for the following classes of financial products:
- derivatives;
- foreign exchange contracts;
- securities; and
- Deal in a financial product by applying for, acquiring, varying or disposing of a financial product in respect of the following classes of financial products:
- derivatives;
- foreign exchange contracts;
- securities.
Any financial services offered to you will be provided by a representative of Share Smart Australia.
What advice do we offer you?
Share Smart Australia provides general financial product advice only. This means that the advice does not relate specifically to you and does not take into account your objectives, financial situation or particular needs. You should consider the appropriateness of the advice and read the Product Disclosure Statement (PDS) prior to acting on any advice provided to you.
Upon becoming a member of Share Smart Australia you will have access to online educational material and a members’ forum where you will be taught about the financial markets and the strategies Share Smart Australia employs to trade it.
We will not advise you as to whether the educational material provided are suitable for you because it is general advice. You will need to decide that for yourself, knowing your own objectives, financial situation and needs. You should seek independent financial advice from a registered and licensed professional regarding the suitability of our products and services to your personal financial needs. Share Smart Australia does not offer personal advice to clients.
4. USING OUR SERVICES
Our representatives may provide you with general advice through a number of means including:
- In Person;
- Email / Website;
- Telephone; and
- Newsletter.
5. OTHER DOCUMENTS YOU MAY RECEIVE
Once you have considered any advice we have provided you with, and decided to act on the advice, you will be referred to a broker with whom you can obtain the financial products you have learnt about through Share Smart Australia. Your broker is the product issuer or product acquirer, and therefore responsible for providing you with a Product Disclosure Statement (“PDS”) which contains information about the particular product, including any relevant terms, significant risks and details of other fees and charges that may apply.
In addition, you will be provided with an application form after consultation to assist you in making an informed decision about that product.
We may provide other documents as needed. These documents may include educational material, client agreements or other offer documents.
6. OUR FEES AND CHARGES
When Share Smart Australia provides financial services to you, certain fees may be charged for providing these financial services.
SUBSCRIPTION FEES*
Australian Securities Exchange (ASX) $89 (including GST) per month.
London Stock Exchange (LSE) $89 (including GST) per month
*Our Subscription Fees provide updates Equities and Indices for the exchanges subscribed to on an end-of-day basis. If you stop paying the Subscription Fees, access to end-of-day data will cease and the scan features in the platform will no longer be available to you.
If you acquire or enter into a financial product we refer you to, the provider will charge you costs as set out in their PDS or offer document.
We will endeavor to explain all fees payable by you at the time the advice is provided or as soon as practicable after that time. You can request further particulars of remuneration, fees and commissions we receive by using the contact details provided above.
7. ASSOCIATIONS AND RELATIONSHIPS WHICH MAY AFFECT OUR ADVICE
ShareSmart, its associates and/or other persons connected with ShareSmart may have an interest, relationship or arrangement that is material in relation to the general financial advice we offer. We may receive referral fees from the product providers to which we refer you to. In addition to fees charged directly to you, LTG Gold Rock and ShareSmart receives a commission from the product providers we refer to you based on the volume of trading you conduct.
8. DISPUTE RESOLUTION
We have internal and external dispute resolution procedures to resolve complaints from clients. A copy of these procedures may be obtained by contacting us and requesting a copy.
If you have a complaint about the financial services, you may undertake the following steps:
1. Contact our Compliance Officer directly and tell us about your complaint. Notifications of complaints should be done in writing, and addressed to:
Phone: 07 3186 8419
Email: support@sharesmart.com.au
Write to:
Share Smart Australia
Level 3
14-20 Aerodrome Road
Maroochydore QLD 4558
Australia
We will endeavour to resolve your complaint quickly and fairly.
2. If you are still not satisfied with the outcome you have the right to complain to an external dispute resolution scheme. LTG Gold Rock Pty Ltd is a member of Financial Ombudsman Service Australia (FOS) (membership number: 12422).
You may lodge your complaint with FOS by sending the relevant information and documents by 31 October 2016.
Financial Ombudsman Service Australia
GPO Box 3
Melbourne VIC 3001
Australia
Free call: 1300 78 08 08
Email: info@fos.org.au
If you wish to make a complaint after 31 October 2018, you may lodge your complaint with Australian Financial Complaints Authority (AFCA). LTG Gold Rock Pty Ltd is a member of AFCA (member number: 12422).
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Australia
Freecall: 1800 931 678
Email: info@afca.org.au
3. You may also make a complaint to ASIC by the Freecall Infoline on 1300 300 630.
9. COMPENSATION ARRANGEMENTS
LTG Gold Rock Pty Ltd has professional indemnity insurance in place that complies with section 912B of the Corporations Act 2001 and ASIC Regulatory Guide 126. In particular, LTG Gold Rock Pty Ltd’s professional indemnity insurance, subject to its terms and conditions, provides indemnity for Share Smart Australia and our representatives and employees in respect of our authorisations and obligations under its Corporate Authorised Representative status.
10. PRIVACY POLICY
Depending on the type of service being provided, we may ask you to provide certain personal information, either in writing or verbally. We may also ask you to present identification documents and we will retain copies of this information.
We are committed to protecting your privacy in compliance with the Privacy Act and Australian Privacy Principles. The information you provide to us will primarily be used for providing our services to you and for complying with certain laws and regulations. We have systems and processes in place which safeguard against the unauthorised use or disclosure of your personal information.
Please contact us if you have any concerns or if you would like to receive a copy of our privacy statement. Our privacy statement is also available on our website.
Testimonials
"Thank you for the best Webinar I have experienced. It was so well presented and very practical. You explain things so simply that even the newest people can follow. I was blown away with the Trading Checklist you developed and presented. Awesome!..."
Greg M, Bundaberg
"I appreciate the ongoing live and recorded webinars as well as the support provided. My mentor explains everything well and in detail. The ShareSmart team are always swift to respond to any queries. I feel confident with the ShareSmart platform and have enjoyed the education process. Thank you...."
David E, Mount Isa
"The ShareSmart platform has been great for the ongoing Education process and ease of use. The training and mentoring provided by the team has been a positive experience. No complaints at all, Thank you...."
Donna and Tony S, Mount Tamborine
"The ShareSmart platform is great for monitoring the market. I’ve been trading for 5 years and appreciate ShareSmarts simple setup and automated alerts...."
Sandra J, Woonona
"I’m usually very time poor so it’s great to have ShareSmart’s ongoing support and flexibility. ShareSmarts principles work when applied...."
Ian B, Benowa
"The support from Chris during my time has been of the highest of standards. I commend your company with his continual support and guidance with all aspects of my education and the future trading techniques I have now acquired. This has allowed me to grow in many diverse avenues for my investment strategies. I look forward to continuing this relationship with Chris in moving forward...."
Leigh K, Broadbeach
"I would like to thank all the staff at ShareSmart for all your help. In only a few of months I started with no knowledge of the Stock Market and I am now trading with a very high success rate. ShareSmart is a great platform, with an excellent education course and fantastic ongoing support...."
Denis L, Woodcroft
"Dear ShareSmart, I was extremely nervous and dubious as to whether I could learn a program like ShareSmart never mind entering a total different industry. I have always worked in the health and wellness sector and didn't really take too much notice of the markets and financial industry. My husband persuaded me to try it as he is too busy and we want to improve our financial situation as we lost a portion of our wealth immigrating here...."
Sharon B, Bridgeman Downs
"I use ShareSmart nightly and it is great not to spend hours researching and looking over graphs as once you have set up your criteria ShareSmart will do it all for you and send an e-mail when a stop loss or buy signal is hit in the watch list or your portfolio, also the home screen notifies you as soon as you start the program. The program is great as being in the latter years and not a computer guru it is so easy to understand and use, the TAB ..."
Ron W, Walkerston
"I joined ShareSmart in June 2014 and since then I have not looked back. I find their software easy to use and it has given me great trades. Even on the days the market was falling I was able to find excellent opportunities. The support I get is also important to me, my Mentor made himself available to coach me and there is also a fortnightly webinar that keeps me focused. I am so happy with the results that I can now see my financial goals are ..."
Rob K, Mudgeeraba
"I want to thank everyone at ShareSmart for the wonderful education and ongoing support you have given me. I have been actively trading for about 4 months now and just made my most significant gain yet. I realise, as you have often repeated, it is not the stock or my move, but the market timing and trend. In addition, by following your education, I have had very few losses and those have been very minimal. A lot of my friends are so afraid of the ..."
M Henry, Kayleen
"Can I also say how good ShareSmart is – a definite improvement on other programs. ShareSmart is much easier. Only including the initial bull signal for the scan reduces the overall scan results down to a much more manageable number. Once you have selected the stocks for the watchlist and set high/lows, then the watchlist itself is easy to view and maintain. I also like the way the portfolio is set out and how it shows clearly where your ..."
Karen, Liverpool UK
"...with their understanding, perseverance, and the general follow-up with help, large problems became small. Courtesy, care and patience always present, nothing left unsolved...."
Iris K, Prospect
"Overall, I think ShareSmart is magnificent. All the staff that I have had anything to do with regarding my problems from time to time, have been like yourself - the best there is. Thank You all so much again, I am truly grateful...."
Lindsay H, Invermay Park
"I was an absolute trading novice when I purchased the ShareSmart programme, apart from severe losses through managed funds. I became determined to manage my money myself, and remain humbly committed to successful trading. There is much to learn, and my Mentor has been an excellent with undying patience, running fortnightly helpful webinars, and ongoing help whenever needed. I nervously placed my first trade late October 2013. This took me all ..."
Sandra F, Croydon North
"This is just to thank ShareSmart for the webinars and confirm that they are most welcome and extremely important to keep improving our trading ability. Trading can be very disheartening without continued support. Most of the feedback we hear form friends tend to be on the negative in the long run! Once again thank you very much for your great support, the quality of the webinars is great and much appreciated...."
